Privacy Policy

Effective Date: July 28, 2026

Welcome to Open Door Chess ("Open Door Chess," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.opendoorchess.com ("Website"), purchase our products or services, enroll in our programs, or otherwise interact with us.

By using our Website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

Name

Email address

Phone number

Mailing address

Billing information

Payment information (processed securely by third-party payment processors)

Username or account information

Communications you send to us

Course & Coaching Information

When participating in our coaching programs or memberships, we may collect:

Chess ratings

Chess games you submit

Progress within our courses

Coaching notes

Questions submitted during coaching sessions

Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address

Browser type

Device information

Operating system

Pages viewed

Time spent on pages

Referring websites

General geographic region

This information may be collected using cookies and similar technologies.

2. How We Use Your Information

We use your information to:

Provide our products and services

Process payments

Deliver coaching and educational content

Respond to customer inquiries

Send receipts and confirmations

Improve our Website and customer experience

Personalize course recommendations

Send newsletters and marketing emails (you may unsubscribe at any time)

Prevent fraud and maintain security

Comply with legal obligations

3. Payment Processing

Payments are processed by trusted third-party payment providers, including Stripe. Open Door Chess does not store your full credit card information on our servers.

Payment processors maintain their own privacy and security practices.

4. Email Communications

If you subscribe to our newsletter, register for a free resource, or purchase a product, we may use Zoho products to send:

Educational emails

Product updates

Coaching announcements

Promotions

Important account notifications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

5. Cookies

We may use cookies and similar technologies to:

Remember user preferences

Improve Website performance

Analyze Website traffic

Measure marketing effectiveness

You may disable cookies through your browser settings, although doing so may affect certain Website features.

6. Analytics

We may use analytics services to better understand how visitors use our Website. These services may collect information such as:

Pages visited

Session duration

Device information

Approximate location

Referring websites

This information helps us improve our content and services.

7. Third-Party Services

Our Website may integrate with third-party services including, but not limited to:

Payment processors (Stripe, etc.)

Email marketing providers (Zoho, etc.)

Scheduling platforms (Calendly, etc.)

Video conferencing software (Zoom, etc.)

Learning management systems

Customer relationship management (CRM) software (Kit, Honeybook, Zoho, etc.)

Website analytics providers

These providers have their own privacy policies governing how they handle your information.

8. Information Sharing

We do not sell your personal information.

We may share information only when necessary:

With service providers who assist in operating our business

To comply with applicable law

To protect our legal rights

During a business transfer such as a merger or acquisition

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your information only for as long as reasonably necessary to:

Provide our services

Maintain business records

Comply with legal obligations

Resolve disputes

Enforce our agreements

11. Children's Privacy

Our Website and services are not directed toward children under the age of 18 without parental involvement.

If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete such information.

12. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access your information

Correct inaccurate information

Request deletion

Request data portability where applicable

Withdraw consent where processing is based on consent

To exercise these rights, contact us using the information below.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes become effective when posted on this page. The updated effective date will reflect the most recent revision.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Open Door Chess

Website: https://www.opendoorchess.com

Email: hello@opendoorchess.com

By using this Website, you acknowledge that you have read and understood this Privacy Policy.